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Quality Management
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| Contact Person: | Kathy Swihart, Director |
| Contact Number: | (740) 393-9799 |
Providing a high quality of patient care is everyone’s business, which is why the mission of Knox Community Hospital makes reference to, “continually improving in all we do.”
The Quality Management department is responsible for coordinating activities that are designed to fulfill that mission through continuous monitoring and improving the quality of healthcare services provided to customers of Knox Community Hospital. All departments collaborate to define areas for improvement. Advanced data gathering and analytical tools are utilized to measure the quality of various aspects of care. On an ongoing basis, processes are being reviewed to identify opportunities for improvement. These processes include both employee and physician activities.
Knox Community Hospital networks with local, state, and national organizations to obtain benchmarks and standards of quality. The Ohio Hospital Association (OHA) and The Joint Commission also require quality initiatives that are associated with their ongoing survey. Numerous other resources are available through current literature and organizations dedicated to providing a safe environment for patients.
Important Notice to Employees
Effective communication between and among staff is critical to ensure safe and quality care. Employees are encouraged to share quality and safety concerns with their supervisor. Other avenues to share this information within the organization include incident reports, employee suggestion boxes located on the first floor or any of the quality and compliance staff.
Employees who have concerns about the safety or quality of care provided in the hospital may report these concerns to The Joint Commission. The hospital will not take disciplinary action because an employee reports safety or quality of care concerns to The Joint Commission.
The Joint Commission
1-800-994-6610
www.jointcommission.org
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