|  | We respect the rights of our patients and recognize that each person is an individual with different needs. We recognize and support patients’ rights to participate in health care decisions—including the right to discontinue or refuse treatment to the extent permitted by law.
Patients have the right to:
- Care that is safe, competent, respectful, and considerate of their personal values and beliefs, and their emotional and spiritual needs.
- Know the name and qualifications of anyone involved in their care.
- Make decisions about their plan of care before and during treatment, when medically possible.
- Involve a family member or representative of their choice in making decisions about their care, and to designate a representative to make health care decisions for them.
- Receive complete information from their physician about their diagnosis, treatment, alternatives, risks, and expected results.
- Prompt and reasonable response to requests and needs for treatment and service.
- Have a family member or representative of their choice and their own physician notified promptly of their admission to the hospital.
- Security and personal privacy, and confidentiality of their personal information and clinical record.
- Access their own information through Health Information Management in a reasonable time frame, except where prohibited by law.
- Create advance directives concerning treatment to address end-of-life issues agreeable within the patient’s plan of care, as permitted by law, and to have the hospital and staff comply with these directives.
- Be informed about outcomes of care or services that have been provided, including unanticipated outcomes.
- Effective communications including the use of interpretive language services.
- Have complaints addressed and receive resolution in a timely, reasonable and consistent manner, without fear of retaliation of any kind.
- Be free from mental, physical, sexual and verbal abuse, neglect or exploitation.
- Have restraint or seclusion applied only when medically necessary, and not as a means of coercion, discipline or retaliation.
- The appropriate assessment and management of their pain.
- Access protective and advocacy services.
- Information about the hospital’s policy regarding organ donation and procurement.
- Information about the hospital’s policy regarding conflicts of interest and ethical business behavior.
- Consent to, or decline to, participate in research studies.
- Refuse treatment and/or to leave the hospital against medical advice, except in certain very special situations, and to be informed of the medical consequence of such action.
- Help in understanding their hospital bill.
Patients’ Responsibilities:
In acknowledging the personal worth and dignity of each individual, we also recognize that you, as the patient, have certain responsibilities that support the health care we provide.
 Patients are responsible for:
Patient Grievance Resolution Process:
Requests for review by the Quality Committee of the Board of Trustees should be addressed to:
Chair, Board Quality Committee
Knox Community Hospital
1330 Coshocton Avenue
Mount Vernon, OH 43050 | | To file a complaint about a health facility with the
State certification agency, contact:
Ohio Department of Health
246 North High Street
Columbus, OH 43215
(800) 342-0553
TDD (614) 752-6490
Fax (614)728-9169 |
Click here for a printable version. |